Call Centres, BPOs & ITES
RSS Feed
Information and communication technology (ICT) has assumed greater significance in the IT-enabled service (ITeS)/business process management (BPM) industry as organisations increasingly adopt new technology solutions to deliver better customer experience and improve business efficiency.
Information and communication technology (ICT) has assumed greater significance in the IT-enabled service (ITeS)/business process management (BPM) industry as organisations increasingly adopt new technology solutions to deliver better customer experience and improve business efficiency.
Information and communication technology (ICT) has assumed greater significance in the IT-enabled service (ITeS)/business process management (BPM) industry as organisations increasingly adopt new technology solutions to deliver better customer experience and improve business efficiency.
Over the years, the Indian information technology (IT), IT-enabled services (ITeS) and business process management (BPM) industry has evolved from handling back-office services to enabling front-end transformations, helping clients optimise operations and tackle competition.
More Articles
- Interview with Oracle Communications' Brian Kracik
- Technology Edge: Investing in advanced IT solutions to create business value
- Technology Calling: BPO and ITeS companies focus on enterprise and mobility solutions
- Competitive Edge: Technology helps Indian IT industry stay ahead in the global market
- Interview with Sachin Goel, Chief Information Officer, HCL Infosystems
- Interview with Divij Singhal, Chief Executive Officer, ICCS Limited
- Interview with Kushal Nahata, Chief Executive Officer and Co-founder, FarEye
- Technology Support: BPM and IT-ITeS industry explores the SMAC opportunity
- Cloud Uptake: Reshaping the business landscape
- Views of G.G. Rao, Chief Information Officer, HCIL
- Views of Sudip Kar, Vice-President, Delivery, CTE
- Technology Tools: Call centres, BPO and ITes companies adopt new telecom solutions
- Scaling Up: Telecom upgradation a key priority for BPO, IT and ITeS companies
- IT Enabled: IEL ramps up its communications infrastructure
- Telecom Solutions: PSL deploys latest technologies to enhance efficiency
- Telecom Enabled: Sector leverages latest technologies
- Seamless Operations: SBVL reaps the benefits of system modernization
- Timely Overhaul: Telecom upgradation improves Infosys BPO’s operations
- Big Benefits - Axis Telecom's system improvement helps streamline operations
- Telecom Transformation - Polaris's communications revamp leads to growth
- Easy Calling - Wipro BPO adopts improved and scalable telecom infrastructure
- Added Value - Evalueserve migrates from legacy to IP-based communications
- Most Viewed
- Most Rated
- Most Shared
- Views of Sudip Kar, Vice-President, Delivery, CTE
- Competitive Edge: Technology helps Indian IT industry stay ahead in the global market
- Timely Overhaul: Telecom upgradation improves Infosys BPO’s operations
- IT Enabled: IEL ramps up its communications infrastructure
- Scaling Up: Telecom upgradation a key priority for BPO, IT and ITeS companies
- Easy Calling - Wipro BPO adopts improved and scalable telecom infrastructure
- Telecom Enabled: Sector leverages latest technologies
- Telecom Solutions: PSL deploys latest technologies to enhance efficiency
- Seamless Operations: SBVL reaps the benefits of system modernization
- Technology Edge: Investing in advanced IT solutions to create business value
- Easy Calling - Wipro BPO adopts improved and scalable telecom infrastructure
- Added Value - Evalueserve migrates from legacy to IP-based communications
- Big Benefits - Axis Telecom's system improvement helps streamline operations
- Telecom Transformation - Polaris's communications revamp leads to growth
- Timely Overhaul: Telecom upgradation improves Infosys BPO’s operations
- Seamless Operations: SBVL reaps the benefits of system modernization
- Telecom Enabled: Sector leverages latest technologies
- Telecom Solutions: PSL deploys latest technologies to enhance efficiency
- IT Enabled: IEL ramps up its communications infrastructure
- Scaling Up: Telecom upgradation a key priority for BPO, IT and ITeS companies
| Your cart is empty |
