Vivek Varshney joined UST Global, a US-based IT services and solutions provider, in April 2013 and is currently the global head of the company’s telecom practice. In this role, Varshney works on the development of long-term strategies for telecom service providers – to invest in technology solutions and to launch next-generation services for their customers. He also assists telecom operators to launch innovative solutions and services.

Varshney holds a master’s degree in computer science from the BM Birla Science & Technology Centre (now Birla Institute of Technology, Jaipur) and a management degree from the Indian Institute of Management, Bangalore.  During his 23-year career in the telecom industry, he has worked in the US, Australia, India and Europe. His areas of expertise lie in telecom systems integration, client advisory services and long-term technology strategy and investment planning. He has managed assignments of an average project service revenue size of over Euro 1 million for telecom operators. One of his key projects was implementation of the customer care and billing system for NSN-Turk Telekom. In this assignment, he worked on customising Oracle services and subscriber management as per the operator’s requirements and localising it in the Turkish language.

Prior to UST, he worked with Oracle as director and global client adviser. Before this, he held several leadership positions at Nokia Siemens Networks, Patni Computer Systems, Siemens Information Systems, Perot Systems and Bharti Airtel. He also has vast technical knowledge owing to his experience at C-DAC, Network Programs and the National Informatics Centre.

His tenure in Australia with a US-based company was his most memorable. The firm’s shareholding changed hands three times during his tenure but he made sure that customer delivery was not affected and customer experience was not compromised. In fact, he believes that his key strength is in understanding customer needs. Balancing employee motivation and customer centricity helped him gain success in many projects.

Varshney focuses on strength-based leadership and not on micromanagement. He believes in motivating people by giving them challenging assignments, utilising their strengths and supporting them through thick and thin.

Varshney keeps abreast of national and international events. He is also fond of reading and has a library at home. He lives in Delhi with his wife, his son and his daughter.