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Interview with Sandeep Kapoor, Country Director, India, Nepal, Bangladesh and Sri Lanka regions, JDSU

October 19, 2012
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JDSU is a global player offering solutions for broadband test and measurement (T&M), including instruments and services for communications network operators and equipment manufacturers.

In an interview with tele.net.in Sandeep Kapoor, country director, India, Nepal, Bangladesh and Sri Lanka regions, JDSU talks about key trends in the T&M market, challenges facing the segment in India and the company’s future plans.


What technology trends do you foresee in the global T&M space?

The tremendous growth in data networks is being fuelled by the proliferation of smart devices. This growth is leading to extreme complexity in networks. Therefore, the need to test the quality of data services on these networks is becoming a priority.

Currently, data enabling technologies like 3G and long-term-evolution are driving the T&M market. Technology like fibre to the home, which is another enabler for data and high definition television is another emerging area for the T&M industry.

Lot of work is being done in the wireless space where the backbone network is going to be fibre-based. Handheld devices are another critical area for innovation.

How important is the Indian market for the company and what is your strategy in India for the next two years?

The Indian telecom space is an attractive market for JDSU. The country presents tremendous growth opportunities for the company, as the government continues to develop rural telecom infrastructure and operators continue to roll out next-generation services.  Moreover, with new services and networks being introduced, we believe that there will continue to be demand for T&M solutions in India.

Moreover, we’ll focus on expanding our global presence and deepening our penetration in high growth markets such as India.  We have facilities in the region and are well positioned to provide industry-leading solutions.

How does the Indian T&M market compare to its global counterpart?

The capex spend on T&M in mature markets is much higher than in India. However, with the growth in data, investments in networks and service enablement is taking place at a sustained pace here as well.

In a few parts of the world, either TD-LTE or LTE-FTT is being deployed. However, the common binding factor across all the markets is that the technology is moving around high speed data.

In some advance countries a particular technology might be in vogue as compared to others. One also witnesses differences in the adoption and graduation of different technologies like 2G, GPRS, 3G and EDGE. With regard to telecom, a few economies are straightaway adopting advanced technologies.

What challenges do you face in India in the T&M segment?

The current macroeconomic environment affects carriers and network equipment manufacturers. The major challenge is again driven by the ecosystem. Since the average revenue per user for telecom operators is very low, their overall capex spends gets impacted. This in turn affects us and other stakeholders who are part of this ecosystem.

What are the potential technology areas that JDSU is looking to invest in?

Recently, the company launched PacketPortal, a product which takes probing to the edge of the network rather than taking it from core.  Using PacketPortal, thousands of devices can be monitored at one go. It helps in getting close to the customers, analysing issues and in carrying out troubleshooting at the earliest. The company also introduced high speed data retrieval tool like PocketInside.

The company will continue its focus on developing tools which make monitoring and troubleshooting easier for operators. We plan to introduce products and solutions that will help operators with quick service enablement and facilitate a faster and more efficient network.

Also, the biggest challenge facing operators once their subscriber base has grown to a considerable level is retaining this user base and helping them easily adopt new services.

Retention is directly proportional to quality of service. Customer orientation and a focus, providing more features is the key to retaining customers. JDSU plans to bring more solutions and tools to help operators achieve these goals.

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